Client Survey Questions

Admission Survey (Weekly for all new admissions)

Welcome to Recover Care! We are so honored you have chosen us to be a part of your journey – thank you for letting us be a part of your care! We want to hear how the first few days have gone. We know the first few weeks are filled with many people and changes – we want to be aware how we can best support this transition. Thank you for taking time to provide feedback!

  1. How was your experience with the nurse that came to start services?
  2. Did you receive a “Client Handbook” providing information regarding your rights and information about Recover Care?
  3. Were you given the opportunity to participate in the creation of the plan of care, with the nurse?
  4. If applicable, how has the experience been with the Home Health Aide staff since starting services?
  5. Given your experience thus far, how would you rate the care provided by Recover Care, on a scale of 1 to 10 with 1 being the lowest and 10 being the highest?
  6. Given your experience thus far, how likely are you to recommend Recover Care to a friend, on a scale of 1 to 10 with 1 being the lowest and 10 being the highest?
  7. Would you like to provide any further feedback regarding services thus far?
  8. Do we have permission to share your feedback publicly?

Quarterly Survey (All Clients; on a quarterly basis)

  1. How are you related to the client?
  2. I feel listened to, respected, and cared for by the Recover Care employees.
  3. Recover Care employees are professional, accessible, friendly and courteous.
  4. My visits (Nurse and Home Health Aide) occur as planned.
  5. My nurse involves me in my plan of care and informs me of any changes.
  6. I feel confident Recover Care providers are informed and up to date on my plan of care.
  7. I get the help I need when I attempt to reach the office.
  8. My Recover Care Invoices accurately reflect the services provided.
  9. On a scale of 1 to 10 with 1 being the lowest and 10 being the highest, how would you rate the care provided by Recover Care?
  10. On a scale of 1 to 10 with 1 being the lowest and 10 being the highest, how likely are you to recommend Recover Care to a friend?
  11. Is there anything else we can do to improve your experience?
  12. If you would like, or are open to, follow-up from our leadership team, please provide the information below.
    1. First name
    2. Last Name
    3. Email Address
    4. Phone
  13. Do we have permission to share your feedback publicly?

Discharge Survey (Weekly for all discharged clients)

We want to thank you for allowing us to be a part of the care for you/our client. We would greatly appreciate quick feedback on your experience with Recover Care.

  1. If you are open to sharing, what is the reason for discharge from Recover Care services?
  2. On a scale of 1 to 10 with 1 being the lowest and 10 being the highest, how would you rate the care you received from Recover Care?
  3. How involved/informed were you with the plan of care, developed by the nurse?
  4. How would you rate the professionalism of Recover Care Employees?
  5. On a scale of 1 to 10 with 1 being the lowest and 10 being the highest, how likely are you to recommend Recover Care to a friend?
  6. Is there anything else you would like to share? Is there anything else we could have done to improve your overall experience?
  7. Do we have permission to share your feedback publicly?