Nextive - Voicemail Setup and Use

Purpose: 

To educate employees on the proper way to setup voicemail (including voicemail greetings) and access voicemails.

Measurement:

  1. Users are capable of setting up voicemail greetings and access voicemails without assistance.

Process:

  1. Accessing Voicemail for the first time and recording your name
    1. Dial *86, in the Nextiva app and press call
    2. Enter the PIN 0000 followed by the # key
    3. Follow the prompts to change the PIN to a personalized 4-digit number
    4. Record a name (just your name - different than a greeting)
  2. Recording greetings  
    1. No Answer greeting
      The No Answer greeting plays for the callers when their call is not answered.
      Press 1 > 3 > 1 > start recording at the tone and press # to stop recording. 
    2. Busy greeting
      The Busy greeting plays for callers when the user is already on a call.
      Press 1 > 2 > 1 > start recording at the tone and press # to stop recording.
    3. Extended Away greeting - Do not setup or activate!