Schedule Change - Employee Driven

Purpose: 

Regulation: 

Policy: 

Measurement:

Process:

• If employee calls to cancel their shift, more than 24 hours before their scheduled shift:
  • Seek to understand why the employee can no longer work a shift he / she committed to. 
  • Provide in the moment coaching, if applicable, regarding keeping commitments and the impact this has on our clients.
  • If there is no way around the cancellation, thank the employee for calling and confirm the shift will be cancelled.
  • Re-staff the shift and confirm change with the client/staffing contact once re-staffed
• If employee calls to cancel their shift, less than 24 hours before their scheduled shift:
  • Let employee know we require 24 hour notice for any schedule change, and we will still need the employee to be at the shift.
  • Use negotiation tactics outlined prior. 
  • If employee takes issue with this, the Team Coordinator must engage the Clinical Manager / Administrator to determine if an exception will be made.
  • **IF an exception is made to cancel the shift within 24 hours of the scheduled time, the Team Coordinator must restaff the shift and confirm with client/ staffing contact once re-staffed
  • If the shift is still open within 4 hours of the shift, the Clinical Manager / Administrator must be notified to help problem solve