The Clinical Manager / Administrator must be notified of any open shift within 4 hours of the start time. The only ones who can determine if a shift goes unstaffed are the Clinical Manager / Administrator.
All shifts must be staffed for tomorrow, before leaving for the day, or notification to the Clinical Manager / Administrator
All schedule changes must include shift notes (i.e. Susie was running late to this shift. Client notified and time updated. –ET (2/26/20))
All staffing will be done first by calling, then using non-direct communication tactics such as text and email. We firmly believe calling is the best way to staff and have the opportunity to negotiate with staff.
By Thursday of every week, everything should be staffed through the weekend so we are prepared to take on last minute Friday cases.
Everything must be staffed for the weekend before leaving the office on Friday.
All schedule changes and updates must be real time, regardless if client is on hospice, or there is uncertainty of the case continuing. We must operate asking the question: “If I am unavailable tomorrow and out of reach, how will my team survive? How can I be assured my clients will be cared for?”
All schedules are updated real time when employees are late or when schedule times are negotiated to start at a different time than normal.
All billing and payroll is reviewed DAILY. This assures accuracy and consistency for our clients and employees.
All new cases will have schedules entered at Start of Care (SOC), regardless if employee is identified for shifts
The weekly Team Coordinator checklist will be completed weekly and given to the Clinical Manager for review.
All on-call communication (call, text, email) will be recorded in our on-call log.